Bht se therapists ko ye dar hai ke AI-enabled chatbots unke jobs le lenge. Lekin research ye dikhata hai ke psychotherapy ko sirf har mareez ke liye behtareen techniques dhoondhna nahi hota; balki safalta mein insani khasiyat jaise ke empathic bonds bhi shamil hain.
BOCHUM – Pichle mahine ne ChatGPT, OpenAI ka chatbot, ki release ka ek saal poora kiya. Jabki companies is naye technology ko apne operations mein shamil karne mein jaldi kar rahi hain, bohot se workers ye dekh kar pareshan hain ke generative artificial intelligence – jo aam taur par large language models (LLMs) par mabni hoti hai – unki jagah le legi. Ajeeb baat hai ke ye pareshani un professionals mein bhi hai jo iska samna karne mein train kiye gaye hain: therapists.
Yakeen hai ke generative AI services, jisme ChatGPT, Google ka Bard, aur Meta ka LLaMA sirf ek iceberg ki teh mein hain, aaj ke work ko puri tarah badal sakti hain. Accenture ke mutabiq, language tasks United States mein total work time ka 62% hissa banate hain, aur LLMs ke zariye ye tasks 65% tak automate ya augment ho sakte hain. Earlier this year, US National Bureau of Economic Research ne ek study publish ki thi jisme bataya gaya tha ke generative AI-based conversational assistant ka istemal karke customer-support agents ki productivity average 14% tak badh gayi.
Global health systems bhi productivity gains se faida utha sakte hain, kyun ke kayi jaga prevention programs ki kami, overworked staff aur chronic diseases ke barhte hue kharchon ka samna karna padta hai. Ye khas taur par mental-health field ke liye sach hai, jahan providers ne pandemic ke asar mein badhti hui demand ko pura karne mein mushkilat ka saamna kiya hai. OECD ki 2021 ki report ke mutabiq, 67% logon ko mental-health support hasil karne mein mushkilat hui thi. Iske alawa, US Centers for Disease Control and Prevention ne 2022 mein ye bataya ke ek teisre Americans ko regular basis par worry, nervousness, ya anxiety ka mehsoos hota tha, jabke lagbhag adhe US health workers ne bataya ke unhe often burnout ka mehsoos hota tha.
To kya generative AI therapists ki workload ko kam karke ya phir insani therapists ko puri tarah se replace kar degi? Kya ChatGPT ya Bard hamain waisi hi “treat” kar sakte hain?
Jab tak ke language aur communication psychotherapy ke mukhya tools hain, log ye samajh sakte hain ke generative AI aasani se treatment ko automate kar sakta hai. Kyunki ye models therapy manuals, research papers, aur clinical case studies ki hazaron pages ko kisi PhD ke insani se tezi se digest kar sakte hain, toh inko har mareez ke liye psychotherapy customize karne mein istemal kiya ja sakta hai.
Lekin ye asaas hai (ya dar hai) ke psychotherapy kaise kaam karta hai aur iski kamyabi ke asal bunyad kya hai, is baat ko ignore karta hai. Research ye dikhata hai ke safalta mainly do cheezon par mabni hoti hai: “specific” aur “common” factors. Specific factors aise techniques hain jinhe psychotherapists jaan bujh kar istemal karte hain, jaise ke relaxation exercises aur exposures. For example, jab koi shakhs apni arachnophobia ke baare mein ghanto baat kare, toh uski dar ko door karne ke liye gradual exposure spiders ke saath zaroori hai.
Lekin effective psychotherapy ka raaz common factors mein chhupa hai. Ye insani traits ko shamil karte hain jaise ke empathy aur hope. Ismein shamil hote hain woh actions jo insani connection ki bunyad banate hain, jaise ke sunna aur apne emotions aur thoughts ko share karna – jo ke patient aur therapist ke darmiyan trust ka ek bandhan banata hai, bina iske psychotherapy ka koi asar nahi hota. Is relationship ke andar hi do parties expectations aur goals par muttafiq ho sakte hain – ek aur important common factor.
Ant mein, dono categories ye bhi samjha sakti hain ke psychotherapy ek case mein kaam kar sakti hai lekin doosre mein nahi. For example, ek door aur khatarnak expert jo sahi technique chunta hai, wo successful nahi hoga, bilkul waisa hi nahi jo ek dilchaspi aur hosla buland therapist hai jo mareez ke liye bekaar masail par baat karta hai.
Main ek board-certified psychotherapist hoon jo regular basis par patients ko dekhti hai, aur mujhe yakeen hai ke generative AI profession ko automate nahi kar sakegi. Psychotherapy ek gehra insani interaction hai, jahan do log milte hain taki ek ko apni personal pareshani se nijaat mil sake. LLMs natural language ka istemal karke text ko tezi se utpann to kar sakte hain, lekin wo jaldi hi insano ke saath aise connections nahi bana payenge jaise hum ek doosre ke saath bana sakte hain.
Iske alawa, psychotherapy ek safe space bhi hai – professional confidentiality ki hifazati tahqiqat se mehfooz – jahan hum apne feelings, vulnerabilities, aur thoughts ke baare mein baat kar sakte hain jo hum kisi aur insaan se share karne mein sharminda ya khud se ghalat mehsoos karte hain. Jo cheezein therapy room mein discuss hoti hain, woh wahin rehti hain. Ye khayal ke hum intrusive thoughts, obsessions, aur sensitive information ko aise ek system ke saath share karenge jo apne output ko behtar banane ke liye kisi bhi input ka istemal kar sakta hai, ye kuch door ki baat hai. Agar data ko anonymize kiya jaaye, toh patients ko apne sensitive health information ko private companies ke saath large scale par share karna padega, jo ke ek single therapist ke saath face-to-face session ke bilkul mukhtalif hai.